Privacy Policy

This Privacy Policy explains how KlevaCore ("we," "us," or "our") collects, uses, and shares information about visitors to our website and people who use our services (collectively, the "Services"). It also describes your rights and choices. If you have any questions, contact [email protected].

Information we collect

Information you provide

• Contact details (for example, name and email) when you request information or contact support.
• Account details and preferences when you sign up for or use the Services.
• Business and financial information you choose to store in the Services, to the extent needed to operate product features you use.
• Communications with us (for example, support requests or feedback).

Information collected automatically

• Usage data and log information about how you access and use the Services.
• Device and network information (for example, browser type, language, settings, and approximate location).
• Cookies and similar technologies for functionality, preferences, and analytics. You can control cookies via your browser settings.

Information from third parties

• Identity or single sign-on providers, if you choose to authenticate that way.
• Financial data connection providers, if you choose to connect accounts. Connections are initiated and controlled by you.

How we use information

• Provide, operate, maintain, and improve the Services.
• Personalize your experience and deliver requested features.
• Communicate with you (for example, service updates, security notifications, and responses to inquiries).
• Monitor, secure, and protect the Services, prevent fraud and abuse.
• Analyze usage to improve performance and user experience.
• Comply with legal obligations and enforce our agreements.

Legal bases for processing

Where applicable, we rely on one or more of the following legal bases: your consent; performance of a contract; our legitimate interests (for example, to improve and secure the Services); and compliance with legal obligations.

How we share information

• Service providers: We share information with trusted vendors who help us deliver the Services (for example, hosting, analytics, and customer support). They may only use information as instructed by us.
• Legal, safety, and compliance: We may disclose information to comply with law, respond to lawful requests, or protect rights, safety, and property.
• Business transfers: If we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
• With your direction or consent: We share information when you ask us to or authorize a third-party connection.

We don't sell your personal information. We do learn from aggregated and de-identified usage to improve the product.

Data retention

We retain information for as long as needed to provide the Services and for other legitimate purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. Backup copies may persist for a limited time after deletion.

Security

We use reasonable organizational and technical measures designed to protect information. However, no internet-based service can be guaranteed to be 100% secure.

International data transfers

Information may be processed in countries other than your own. When we transfer personal data internationally, we use appropriate safeguards consistent with applicable law.

Your rights and choices

• Access, correct, or delete your information.
• Port data, or restrict/oppose certain processing, where applicable.
• Withdraw consent at any time where we rely on consent.
• Manage cookies via your browser settings.

To exercise rights, email [email protected]. You may also have the right to lodge a complaint with your local data protection authority.

Children's privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new "Last updated" date. If changes materially affect your rights, we will provide additional notice where required.

SMS Communications

KlevaCore LLC provides SMS messaging via the KlevaVoice platform on behalf of our client businesses (such as nail salons and other service businesses). The following terms apply to all SMS communications:

Mobile phone number privacy. Mobile phone numbers and SMS opt-in information are used only to deliver the messages you have consented to receive (for example, booking confirmations, appointment reminders, and replies to inquiries you initiated). We do not share, sell, or rent mobile phone numbers or SMS opt-in information to third parties for marketing or promotional purposes. Sharing is limited to subprocessors that operate our messaging infrastructure (Twilio, Inc.) and the specific client business the consumer is communicating with.

Message frequency. Message frequency varies based on your interactions. Most messages are sent in direct reply to texts you initiate. Confirmed appointments may trigger up to one (1) confirmation message and up to one (1) reminder message per appointment.

Message and data rates. Standard message and data rates from your wireless carrier may apply.

Opting out. You may opt out of further messages at any time by replying STOP to any message. For help, reply HELP.

Contact us

Questions or concerns? Email [email protected].